Enabling offline PTZ mode on a Security Desk workstation - To allow operators to control PTZ cameras while Security Desk is offline (not connected to the Directory), you can enable the offline PTZ mode. - Security Center 5.10 - 5.13 - Troubleshooting

To allow operators to control PTZ cameras while Security Desk is offline (not connected to the Directory), you can enable the offline PTZ mode.

1. On the computer where you are running Security Desk, open the App.SecurityDesk.config file.
   You can find this file in the ConfigurationFiles folder under the Security Center installation Directory role. On a 64-bit machine, the default path is: C:\Program Files (x86)\Genetec Security Center
2. Add the following child element to the <configuration/> element:
   <?xml version="1.0" encoding="UTF-8"?>
   <configuration>
      ...
      <Ptz DisableThrottling="False" ThrottlingDelay="75" AllowOfflineMode="True"/>
      ...
   </configuration>

   If the <Ptz/> child element already exists, only add the AllowOfflineMode attribute.

   NOTE: The syntax is case-sensitive.
3. Save your changes and restart Security Desk.