Troubleshooting video stream issues - In Security Desk, you can diagnose the status of video streams displayed in the canvas. - Security Center 5.9 - 5.13

Troubleshooting video units and cameras in Security Center
Product
Security Center
Content type
Troubleshooting
Version
5.13
5.12
5.11
5.10
5.9
ft:locale
en-US
Last updated
2026-01-09

In Security Desk, you can diagnose the status of video streams displayed in the canvas.

What you should know

Diagnosing the video stream helps you to determine the point along the network path where the flow of information is broken. Each component is displayed with incoming and outgoing traffic information that can help identify potential problems with the video unit, archiving role, redirection to Security Desk, and so on.

Procedure

  1. In Config Tool or Security Desk, select a camera tile in the canvas.
  2. View the diagnostic information for that camera stream.
    Do one of the following:
    • Press Ctrl+Shift+R.

    • In the Show stream widget of the Camera dashboard, click > Show video stream diagnosis > Show video stream status.

    Diagnostic information about the video stream is overlaid in the tile.
    Video stream diagnostics in Config tool or Security Desk
  3. Click the drop-down arrow to view diagnostic information.
    Archiver or Auxiliary Archiver or Federation™ redirector
    The streaming status from the source camera to the Archiver role, Auxiliary Archiver role, or Federation™ redirector initially providing the stream.
    Redirector
    The streaming status from the Archiver role, Auxiliary Archiver, or Federation redirector to the redirector routing the stream to the next hop.
    NOTE: All redirectors involved in the routing are listed.
    Media player
    The streaming status of the last redirector in the routing stream to your Security Desk workstation.
    Expanded video stream diagnostics in Config tool or Security Desk
  4. Click Close.