If you’re experiencing problems with your video units or cameras in Security Center, learn about the symptoms, potential causes, and solutions to help you troubleshoot the issue.
Symptoms
Here are some common issues that you might experience with a video unit or camera in Security Center. To help you solve the issue, click the error message, or symptom that you’re currently experiencing.
- Cannot watch live video
- Video stream issues
- Image pixelation or poor image quality of cameras
- Video decoding performance issues
- Not enough bandwidth error
- Impossible to establish video session with the server error
- Video degradation
- Cameras stop working with default security options
- Motion detection not working
- Cannot control PTZ cameras while Security Desk is offline
- Live video takes too much time to load
Things to consider
- Are the correct ports open for communication and video streaming?
- Is your video unit supported by Security Center and running a certified firmware?
- Is your issue related to a current known issue in Security Center?
- Is your camera properly integrated into your Security Center system?
The following video provides information on how to ensure that your cameras are properly integrated into your Security Center system. It emphasizes the importance of reviewing the Supported Device List before adding cameras and provides guidance on how to troubleshoot connectivity issues and re-add video units if necessary.