Activating and deactivating logs for Advisor Master and Advisor Advanced intrusion panels - UTC Advisor Master and Advanced 3.0

When you are troubleshooting issues with an integration of Advisor Master and Advisor Advanced intrusion panels in Security Center, and you are working with our technical support team, you might want to activate the logs so they are available from the Server Admin console.

1. Open the LogTargets.gconfig file.
   The default location is C:\Program Files (x86)\Genetec Security Center 5.7.
2. Add the following lines to the GCONFIG file:
   • Under <!-- Log file -->, in the <traces>section, enter <add loggerName="Aderanet.Intrusion.Utc.*" severity="All | Debug | Performance"/>
   • Under <!-- Event log -->, in the <traces> section, add the line <add loggerName="Aderanet.Intrusion.Utc.*" severity="All | Debug | Performance"/>
   The document should now resemble the following:
3. (Optional) Verify that the retention time and the maximum number of lines in the log file are sufficient for your needs. You can change the values of the following lines:

   <add Key="deleteOlderThanNDays" Value="90"/>
   <add Key="logMaxLine" Value="100000"/>

   In the sample below, log entries are deleted after 90 days or when the maximum of 100,000 entries per log is reached.

   
4. Save and close the file.
5. Open the Server Admin website to view the logs.
6. When the panels are communicating properly:
   1. Deactivate the UTC logs using a comment tag <!-- and -->.
   2. (Optional) Set the log entries to be deleted after 5 days.
   In the following sample GCONFIG file, the UTC logs are deactivated and all log entries are deleted after 5 days.