Activating and deactivating logs for Advisor Master and Advisor Advanced intrusion panels - UTC Advisor Master and Advanced 3.0

UTC Advisor Master and Advanced Intrusion Panel Extension Guide 3.0

series
UTC Advisor Master and Advanced 3.0
revised_modified
2021-06-18
category_custom
Guides > Plugin and extension guides
prodname_custom
Ecosystem (add-ons) > UTC Advisor Master and Advanced
vrm_version
3.0

When you are troubleshooting issues with an integration of Advisor Master and Advisor Advanced intrusion panels in Security Center, and you are working with our technical support team, you might want to activate the logs so they are available from the Server Admin console.

What you should know

  • You can view logs in the Server Admin console.
  • Large log files can slow your computer. When the panels are communicating successfully with Security Center, we recommend that you disable the logs.
  • You can limit the size of the log file by changing the values for the retention time (deleteOlderThanNDays) and the maximum number of lines in the log file (logMaxLine).

Procedure

  1. Open the LogTargets.gconfig file.
    The default location is C:\Program Files (x86)\Genetec Security Center 5.7.
  2. Add the following lines to the GCONFIG file:
    • Under <!-- Log file -->, in the <traces>section, enter <add loggerName="Aderanet.Intrusion.Utc.*" severity="All | Debug | Performance"/>
    • Under <!-- Event log -->, in the <traces> section, add the line <add loggerName="Aderanet.Intrusion.Utc.*" severity="All | Debug | Performance"/>
    The document should now resemble the following:
  3. (Optional) Verify that the retention time and the maximum number of lines in the log file are sufficient for your needs. You can change the values of the following lines:
    <add Key="deleteOlderThanNDays" Value="90"/>
    <add Key="logMaxLine" Value="100000"/>
    In the sample below, log entries are deleted after 90 days or when the maximum of 100,000 entries per log is reached.
  4. Save and close the file.
  5. Open the Server Admin website to view the logs.
  6. When the panels are communicating properly:
    1. Deactivate the UTC logs using a comment tag <!-- and -->.
    2. (Optional) Set the log entries to be deleted after 5 days.
    In the following sample GCONFIG file, the UTC logs are deactivated and all log entries are deleted after 5 days.

After you finish

  • For instructions on logging on to Server Admin, refer to the Security Center Administration Guide. Opening Server Admin using a web browser
  • From the Debug Console page of the Server Admin web application, open the Aderanet.Intrusion log.
  • It is also recommended to open the Genetec.IntrusionDetection log and the Genetec.Sdk.Workflows.TransactionManager log.