Limitations in the UTC Advisor Master and Advanced extension 3.1 - UTC Advisor Master and Advanced 3.1

UTC Advisor Master and Advanced Intrusion Panel Extension Guide 3.1

Product
UTC Advisor Master and Advanced
Content type
Guides > Plugin and extension guides
Version
3.1
Language
English
Last updated
2023-12-11

The UTC Advisor Master and Advanced extension 3.1 includes the following known limitations.

Issue Description
3093488 Sending a pulsed command to an output is not supported.
3093485 Sending an unisolate command to an input is not supported.
3092652 When an alarm from an intrusion area is acknowledged, the intrusion area is disarmed, and then armed automatically. In the area activities report, you see two entries for the area. The first showing the state as disarmed and the second as master armed.
3061307 On an x500 series panel, a 10-second delay occurs when cardholders are pushed to the panel, and after the push is complete. During these delays, commands can not be sent to the panel, and the panel can not be monitored.
3061303 UTC users with installer privileges on an x500 series panel running firmware version 4.5 or later cannot be created, updated or deleted in Security Center.
3061299 UTC users with installer privileges and an ID number greater than 1000 cannot be enrolled on an x500 series panel running firmware version 4.5 or later. As a result, they cannot be pulled from Security Center.
3061293 Users cannot be pulled from an x500 series panel if their ID number in the UTC system is greater than 1000.
Workaround: Change their ID number in the UTC system to a number less than 1000.
3054201 Pulling users from a UTC Master Classic panel is not supported.
3017447 Users that are pulled from a panel are not automatically mapped to Security Center cardholders that belong to cardholder groups, even if their names match.
Workaround: You must manually map the users in the user mapping table.
2358834 When an intrusion or tamper bypass is triggered, acknowledging the alarm from Security Center does not acknowledge the keypad. This makes it impossible to re-arm the alarm unless you acknowledged the alarm using the keypad.
Workaround: Set the Automatic acknowledgment slider for the intrusion alarm to ON so that acknowledging the bypass will recognize the keypad input.