The UTC Advisor Master and Advanced extension 3.2.0 includes the following known limitations.
| Issue | First reported in | Description |
|---|---|---|
| 3793030 | 3.2.0 | The UTC panel supports multiple area parents on a single input, but the plugin
is limited to a single area parent on each input. Workaround: In the
ATS8500 Standalone Downloader software
|
| 3093488 | 3.1 | Sending a pulsed command to an output is not supported. |
| 3093485 | 3.1 | Sending an unisolate command to an input is not supported. |
| 3092652 | 3.1 | When an alarm from an intrusion area is acknowledged, the intrusion area is disarmed, and then armed automatically. In the Area activities report, you see two entries for the area. The first showing the state as disarmed and the second as master armed. |
| 3061307 | 3.1 | On an x500 series panel, a 10-second delay occurs when cardholders are pushed to the panel, and after the push is complete. During these delays, commands cannot be sent to the panel, and the panel cannot be monitored. |
| 3061303 | 3.1 | UTC users with installer privileges on an x500 series panel running firmware version 4.5 or later cannot be created, updated, or deleted in Security Center. |
| 3061299 | 3.1 | UTC users with installer privileges and an ID number greater than 1000 cannot be enrolled on an x500 series panel running firmware version 4.5 or later. As a result, they cannot be pulled from Security Center. |
| 3061293 | 3.1 | Users cannot be pulled from an x500 series panel if their ID number in the UTC
system is greater than 1000. Workaround: Change their ID number in the UTC
system to a number less than 1000.
|
| 3054201 | 3.1 | Pulling users from a UTC Master Classic panel is not supported. |
| 3017447 | 3.1 | Users that are pulled from a panel are not automatically mapped to Security
Center cardholders that belong to cardholder groups, even if their names match. Workaround: Manually map the users in the user-mapping table.
|
| 2358834 | 3.1 | When an intrusion or tamper bypass is triggered, acknowledging the alarm from
Security Center does not acknowledge the keypad. This behavior makes it impossible
to re-arm the alarm unless you acknowledged the alarm using the keypad. Workaround: Set the Automatic acknowledgment slider for
the intrusion alarm to ON so that acknowledging the bypass
recognizes the keypad input.
|