What is Mission Control
Use this video to learn about the Mission Control software package is, what it can do, and how the decision support system can help your security operations center.
Mission Control tasks in Security Desk
Use this video to learn about the various Mission Control tasks in Security Desk and how you can use them to manage incidents.
Incident monitoring task user interface tour
Use this video to get an overview of the Incident monitoring task in Security Desk and all its functionality.
Customize the view of your Incident monitoring task
Use this video to see how you can personalize your Incident monitoring task view in Security Desk.
Triggering incidents in Mission Control
Use this video to see how Mission Control can be used to trigger various types of incidents automatically or manually.
Incident ownership in Mission Control
Use this video to understand the concept of incident ownership inMission Control.
Incident states in Mission Control
Use this video to understand the concept of incident states and how to manage them in the Incident monitoring task.
Overview information for Mission Control incidents
Use this video to see how you can modify the overview information for an incident in the incident details pane in the Incident monitoring task.
Responding to standard operating procedures for incidents
Use this video to learn about responding to user procedure steps for a Mission Control incident.
Latest activity log forMission Control incidents
Use this video to learn how the Latest activity log in the incident details pane makes collaboration for incident resolution easier.
Linking related Mission Control incidents
Use this video to learn how you can see similar incidents or link related incidents to the current active incident in the Incident monitoring task.
Attaching entities to Mission Control incidents
Use this video to learn how you can see or link entities to the current active incident in the Incident monitoring task.
Viewing documents attached to Mission Control incidents
Use this video to learn how you can see documents specific to an active incident in the Incident monitoring task.
Setting and managing incident reminders
Use this video to learn how you can set and manage incident reminders in the Incident monitoring task.
Incident management using the Monitoring task
Use this video to learn how you can manage Mission Control incidents using the Monitoring task.
Grouping and sorting incidents in the incident list
Use this video to learn how you can group, sort and search Mission Control incidents in the Incident monitoring task.
Filtering the incident list
Use this video to learn how you can mange your incident list view using the view filter in the Incident monitoring task.
Response and resolution timers of incidents
Use this video to learn about incident response and resolution timers, and notification tray messages for the same.
Working with profiles
Use this video to learn about profiles for Mission Control incidents.
Mission Control incident reports
Use this video to learn about generating and viewing Mission Control incident reports.
Exporting incident list reports
Use this video to learn how to export information generated in an incident report and the various available formats.
Exporting incident information
Use this video to learn how to save all the details of an incident from the Incident monitoring or the Incident report task.
Exporting incidents to Genetec Clearance
Use this video to learn how to export an incident to Genetec Clearance™ from the Incident report task.
Creating and using report templates
Use this video to learn how to create and use report templates for generating Mission Control incident reports.
Profile reports in Mission Control
Use this video to learn how to investigate and audit profile assignments.