Plugin installed, but missing from Security Desk and Config Tool - Video Wall 3.1

Video Wall Plugin Guide 3.1

Applies to
Video Wall 3.1
Last updated
2021-07-23
Content type
Guides
Guides > Plugin and extension guides
Language
English (United States)
Product
Video Wall
Version
3.1

If the Properties tab of the plugin role is missing from Config Tool, then the plugin is not installed on your local machine.

To help you troubleshoot this issue, refer to the possible causes and their respective solutions in this section.

Possible symptoms:

  • In Config Tool, you see the plugin in the Plugins task, and you can add a new plugin role, but the role is missing the Properties tab.

Description of cause: The plugin is not installed on the local computer, the license (certificate) is invalid, or you are missing required user privileges.

Solution 1: Install the plugin on your local computer.

Solution 2: Confirm that the plugin is installed on your Security Center computer: from the home page in Security Desk or Config Tool, click About > Installed components and check the list for entries that begin with Genetec.Plugins.

Solution 3: Confirm that your system has a license (certificate) for the plugin: from the home page in Security Desk or Config Tool, click About > Certificates, check the list for the name of the plugin, and make sure that there are enough certificates available.