Investigating past proxSafe events - deister proxSafe 3.1

deister proxSafe Plugin Guide 3.1

Applies to
deister proxSafe 3.1
Last updated
2022-07-14
Content type
Guides > Plugin and extension guides
Language
English (United States)
Product
deister proxSafe
Version
3.1

To investigate events that occurred at deister proxSafe lockers, you can generate reports in Security Desk.

Before you begin

Make sure you are monitoring the proxSafe events. Select which events to monitor in Security Desk.

What you should know

The timestamp of proxSafe events uses the local time from the proxSafe system. For information about synchronizing the time on the proxSafe system with the Windows time on the Security Center servers, see your deister proxSafe documentation.

Procedure

  1. From the home page in Security Desk, open the proxSafe Event report.
  2. Set up query filters for your report. Choose one or more of the following filters:
    Entities
    Select which entities to investigate. You can select specific cardholders, assets, lockers, or terminals, or you can select Commander <server name> to view all the events from the proxSafe system.
    Event filter
    Restrict the search to specific proxSafe events.
    Time range
    Define the time range for the report.
  3. Click Generate report.
    The proxSafe event results are listed in the report pane. The following columns are available for the report:
    Event name
    Name of the proxSafe event.
    Locker name
    Name of the locker.
    Asset name
    Name of the asset.
    NOTE: Some events might not be associated with an asset. For example, if a cardholder uses their credential to open the locker, the Asset name column is blank for the proxSafe: Locker opened event.
    Cardholder name
    Name of the cardholder.
    NOTE: Some events might not be associated with a cardholder. For example, if a locker was opened by scanning an asset at the terminal, or if a cardholder was deleted after an event occurred, the Cardholder name column is blank.
    Terminal name
    Name of the terminal.
    Camera
    The camera entity that is assigned to the locker or terminal.
    Details
    Additional information about the event.

Results

Results are displayed in the report pane.