Manually releasing proxSafe assets to cardholders - If a cardholder forgets their credential, you can manually issue them an asset from Security Desk. - deister proxSafe 3.2.2 - Plugin and extension guides

deister proxSafe Plugin Guide 3.2.2
Product
proxSafe
Content type
Guides > Plugin and extension guides
Version
3.2
Release
3.2.2
ft:locale
en-US
Last updated
2026-01-21

If a cardholder forgets their credential, you can manually issue them an asset from Security Desk.

What you should know

  • For special cases or emergency situations, you can also release an asset without assigning it to a cardholder.
  • A key assignment can be pushed to cardholder when the plugin is showing a warning that indicates that the cardholder has been assigned multiple schedules.

Procedure

  1. From the homepage in Security Desk, open the proxSafe Asset release task.
  2. Select the deister proxSafe plugin from the drop-down list.
  3. Click Refresh ().
    A list of assets that are currently available in the lockers is shown.
  4. In the Cardholders section, do one of the following:
    • To release an asset to a specific cardholder, select the cardholder.
    • To release an asset at the locker without assigning it to a cardholder, select Unassigned.
  5. In the Assets available for cardholder request section, select which asset to release.
  6. Click Release ().
    proxSafe Asset Release page in Security Desk

Results

  • The asset is released, and a proxSafe: Asset issued event is generated in Security Center.
  • If you selected a cardholder, the asset is assigned to that cardholder.