[KBA-79081] Mobile Credential Manager shows a facility code of zero (0) when creating a profile - Security Center 5.9.1.0, 5.9.2.x, 5.9.4.0, 5.9.4.1, 5.9.4.2, 5.10.0.0, 5.10.1.0, and 5.11.0.0

Applies to
Security Center 5.9.1.0, 5.9.2.x, 5.9.4.0, 5.9.4.1, 5.9.4.2, 5.10.0.0, 5.10.1.0, and 5.11.0.0
Last updated
2022-11-07
Internal reference number
3255978
Content type
KB articles
Language
English (United States)
Product
Security Center
Version
5.11
5.10
5.9

[KBA-79081] Mobile Credential Manager shows a facility code of zero (0) when creating a profile

The Mobile Credential Manager role shows an incorrect facility code value of zero (0), even if a different value is shown on the HID Origo profile.

Applies to

Security Center 5.9.1.0, 5.9.2.x, 5.9.4.0, 5.9.4.1, 5.9.4.2, 5.10.0.0, 5.10.1.0, and 5.11.0.0

Symptoms

After loading the part number and selecting the credential format in the Mobile Credential Manager role, mobile credential profiles display an incorrect facility code value of 0. Credentials created using these profiles do not work if their facility code is not 0.

Cause

A coding issue.

Workaround

To fix this issue in Security Center 5.11.0.0, do the following:

  1. Back up the Directory database.
  2. Write down the configuration for the Mobile Credential Manager role:
    1. From the home page in Config Tool, open the System task.
    2. Click the Roles view, select the Mobile Credential Manager role, and take note of the following settings:
      Identity page
      Server details, configured actions, and partitions.
      Configuration page
      All general settings.
      Resources page
      Database server, database name, authentication information, and database security options.
  3. From the Resources page, click Backup/Restore and back up the Mobile Credential Manager role.
  4. Click the Credentials page, and delete all credentials with the incorrect facility code of 0.
  5. Delete the Mobile Credential Manager role.

    If the role is a member of multiple partitions, make sure you delete the role from each partition individually.

  6. From the General settings page in the Access control task, create a new mobile credential profile. Follow steps 2-6 in Setting up mobile credential profiles.
  7. Create a new Mobile Credential Manager role using the same configuration settings from the role you deleted.

    Ensure that the database server, database name, authentication information, partitions, previously configured actions, and general settings are the same.

Now the facility code should display the correct value on the mobile credential profile and you can add new credentials.

Status

This issue was fixed in Security Center 5.9.4.3 and 5.10.2.0, and it will be fixed in 5.11.2.0.