[KBA-79123] Allegion Schlage locks remain offline after upgrading to Synergis Softwire 11.3.3 - After upgrading to Synergis™ Softwire 11.3.3 (11.3.1526.0), Allegion Schlage locks that were already enrolled on the Synergis™ unit remain offline. - Synergis Softwire 11.3.3 | Allegion Schlage

Product
Synergis Softwire
Internal reference number
3238588
Content type
KB articles
Version
11.3
Language
English
Last updated
2022-09-07

[KBA-79123] Allegion Schlage locks remain offline after upgrading to Synergis Softwire 11.3.3

After upgrading to Synergis Softwire 11.3.3 (11.3.1526.0), Allegion Schlage locks that were already enrolled on the Synergis unit remain offline.

Applies to

All Allegion Schlage locks using the direct ENGAGE IP integration:
  • Intelligent LE, NDE locks
  • Control locks (FE410 and BE467F)

Cause

A bug introduced in the custom certificate validation.

Workaround

CAUTION:
The hotfix is only intended to correct the issues described in this article, and should only be installed on systems experiencing those issues. If possible, we recommend waiting and installing the next product release instead.

Before you install the hotfix, check if your server has other hotfixes installed. Hotfixes are not cumulative, so installing this hotfix might override or conflict with a previously installed hotfix.

If you have already updated Synergis Softwire to version 11.3.3, install hotfix 3240281 (https://downloadcenter.genetec.com/support/Synergis/Hotfix/HF3240281-01-11.3-11.3.1550.0.sfw).

If you are running Synergis Softwire 11.3.2 or earlier, wait until Synergis Softwire 11.3.4 is released to perform an update.

Status

This issue will be resolved in Synergis Softwire 11.3.4.