[KBA-79126] Synergis Cloud Link and Cloud Link Roadrunner goes offline after 10 days of being enrolled in a hosted Security Center SaaS edition system - Next generation Synergis Cloud Link | Cloud Link Roadrunner

Applies to
Next generation Synergis Cloud Link | Cloud Link Roadrunner
Last updated
2023-01-27
Internal reference number
3244073
Content type
KB articles
Language
English
Product
Synergis™ Cloud Link

[KBA-79126] Synergis Cloud Link and Cloud Link Roadrunner goes offline after 10 days of being enrolled in a Security Center SaaS edition hosted system

Next generation Synergis™ Cloud Link and Cloud Link Roadrunner™ units enrolled in a hosted Security Center SaaS edition system suddenly go offline after 10 days.

Applies to

Next generation Synergis Cloud Link and Cloud Link Roadrunner units that are enrolled in hosted Security Center SaaS edition systems.
The next generation Synergis Cloud Link unit.
The Cloud Link Roadrunner unit.

Cause

A code defect.

Workaround

Log on to the Synergis unit and do one of the following:

  • Perform a software restart on the unit, then log back on to the unit. Click Configuration > Cloud connectivity and restart Cloud Agent.
  • Perform a system restart on the Synergis unit.

Status

This issue is resolved in Synergis Cloud Link 2.0.4 and Cloud Link Roadrunner 2.0.4.