[KBA-79130] Bosch cameras added in Security Center 5.10 with camera driver pack 10.11 offline after upgrading to 5.11 - Security Center 5.11

Applies to
Security Center 5.11
Last updated
2022-10-13
Internal reference number
3080443
Content type
KB articles
Language
English (United States)
Product
Security Center
Version
5.11

[KBA-79130] Bosch cameras added in Security Center 5.10 with camera driver pack 10.11 offline after upgrading to 5.11

After upgrading from Security Center 5.10.x.x with camera driver pack 10.11 to Security Center 5.11.x.x with camera driver pack 11.0, Bosch cameras that were added using the Other (CPP13 and newer) product type go offline.

Applies to

Security Center 5.11.x.x with camera driver pack 11.0.

Cause

The list of available product types for the Bosch extension changed between camera driver pack 10.11 and 11.0. The Other (CPP13 and newer) product type is no longer available, causing the Bosch video units added with that product type to go offline.

Before upgrade to Security Center 5.11

Manual add window in Security Center 5.10.x.x showing product types.

After upgrade to Security Center 5.11

Manual add window in Security Center 5.11.x.x showing product types.

Workaround

Download and install camera driver pack 11.1. The Other (CPP13 and newer) product type will be re-installed.

Status

This issue is resolved in Security Center 5.11.x.x with camera driver pack 11.1.