[KBA-79135] Some ALPR reports show no data after upgrade to Security Center 5.11.1.0 - Security Center 5.11.1.0

Applies to
Security Center 5.11.1.0
Last updated
2022-11-14
Internal reference number
3280758
Content type
KB articles
Language
English (United States)
Product
Security Center
Version
5.11

[KBA-79135] Some ALPR reports show no data after upgrade to Security Center 5.11.1.0

After upgrading to Security Center 5.11.1.0, some Automatic License Plate Recognition (ALPR) reports, such as Reads/hits per day, show no data.

Applies to

Security Center 5.11.1.0

Cause

After upgrading your system to Security Center 5.11.1.0, legacy database tables from Security Center 5.5 are no longer accessible and must be migrated to the current database format.

Workaround

Manually migrate legacy database tables from Security Center 5.5 to the current database format:
  1. Start the Genetecâ„¢ Server service, if it is not already running.
  2. Log in to the Server Admin console.
  3. From the Servers list, select your server and click Actions > Console.
  4. Click the Commands tab and expand the License Plate Management Commands.
  5. Click Start Security Center 5.6 Database Migration. The Enter parameters window opens.
  6. In the first text field, enter the logical ID of the LPR Manager that the report queries. To find this information, log on to Config Tool, open the System task, click the General settings view, and click the Logical ID page.
  7. In the second text field, enter True to confirm the migration.
  8. Click OK.

Status

This issue will be resolved in Security Center 5.11.2.0.