[KBA-79136] Unable to view or export playback video older than 24 hours - Security Center 5.10.4.4 - 5.10.4.7 and 5.11.0.0 - 5.11.1.0

Applies to
Security Center 5.10.4.4 - 5.10.4.7 and 5.11.0.0 - 5.11.1.0
Last updated
2022-11-16
Internal reference number
3245490
Content type
KB articles
Language
English
Product
Security Center
Version
5.11
5.10

[KBA-79136] Unable to view or export playback video older than 24 hours

On some versions of Security Center client software, you cannot view or export playback video that is older than 24 hours.

Applies to

Security Center client software at the following versions:
  • 5.10.4.4 - 5.10.4.7
  • 5.11.0.0 - 5.11.1.0

Cause

A coding issue.

Workaround

Install Security Center client software 5.10.4.3 or earlier.

Status

This issue will be resolved in Security Center 5.10.4.8 and 5.11.2.0.