[KBA-79141] Cameras lose connection intermittently when using HTTPS - Cameras might go offline intermittently when connecting to the Archiver using HTTPS. - Security Center 5.10 with camera driver pack 10.1 - 10.13 | Security Center 5.11 with camera driver pack 11.1 and 11.2

Applies to
Security Center 5.10 with camera driver pack 10.1 - 10.13 | Security Center 5.11 with camera driver pack 11.1 and 11.2
Last updated
2023-02-24
Internal reference number
3138160
Content type
KB articles
Language
English
Product
Security Center
Version
5.11
5.10
Category
KB articles

[KBA-79141] Cameras lose connection intermittently when using HTTPS

Cameras might go offline intermittently when connecting to the Archiver using HTTPS.

This issue occurs randomly and can last 20 seconds to one minute.

Applies to

  • Security Center 5.10 with the Security Center camera driver pack 10.1 - 10.13.
  • Security Center 5.11 with the Security Center camera driver pack 11.1 and 11.2.

Cause

A coding issue.

Workaround

A hotfix is available for the following:
  • Security Center 5.10 with the Security Center camera driver pack 10.12 (HF3339875).
  • Security Center 5.11 with the Security Center camera driver pack 11.1 (HF3339876).
To obtain the hotfix, contact the Genetec™ Technical Assistance Center (GTAC).

Status

This issue is resolved in the Security Center camera driver pack 10.14 and 11.3.