[KBA-79143] Mercury controllers not reconnecting after disconnection
Mercury controllers that disconnect from the Synergis™ appliance after a period of 24 days do not reconnect unless a software or hardware restart is performed on the Synergis appliance.
Synergis™ Softwire 11.0.0 - 11.4.1
The Mercury driver goes into an invalid state after running for 24 days. After this happens, if the Mercury controller loses its connection to the Synergis appliance, it will not be able to reconnect.
Perform a software or hardware restart on the Synergis appliance.
This issue is resolved in Synergis Softwire 11.4.2.