[KBA-79143] Mercury controllers not reconnecting after disconnection
Mercury controllers that disconnect from the Synergis™ appliance after a period of 24 days do not reconnect unless a software or hardware restart is performed on the Synergis appliance.
Synergis™ Softwire 11.0.0 - 11.4.x
The Mercury driver goes into an invalid state after running for 24 days. After this happens, if the Mercury controller loses its connection to the Synergis appliance, it will not be able to reconnect.
Perform a software or hardware restart on the Synergis appliance.
This will be resolved in a future version of the Mercury's driver, which will be included in a Synergis Softwire hotfix.
This article will be updated to indicate the Synergis Softwire version that includes the corrected driver when it becomes available.