[KBA-79143] Mercury controllers not reconnecting after disconnection - Synergis™ Softwire 11.0.0 - 11.4.x

Applies to
Synergis™ Softwire 11.0.0 - 11.4.x
Last updated
2023-03-23
Internal reference number
3316332
Content type
KB articles
Language
English
Product
Synergis Softwire
Version
11.4
11.3
11.2
11.1
11.0

[KBA-79143] Mercury controllers not reconnecting after disconnection

Mercury controllers that disconnect from the Synergis™ appliance after a period of 24 days do not reconnect unless a software or hardware restart is performed on the Synergis appliance.

Applies to

Synergis™ Softwire 11.0.0 - 11.4.x

NOTE: This does not apply to next generation Synergis Cloud Link units.
The next generation Synergis Cloud Link unit.

Cause

The Mercury driver goes into an invalid state after running for 24 days. After this happens, if the Mercury controller loses its connection to the Synergis appliance, it will not be able to reconnect.

Workaround

Perform a software or hardware restart on the Synergis appliance.

Status

This will be resolved in a future version of the Mercury's driver, which will be included in a Synergis Softwire hotfix.

This article will be updated to indicate the Synergis Softwire version that includes the corrected driver when it becomes available.