[KBA-79144] Doors controlled by Mercury Controllers deny access when "No ACR without door" option is enabled in Synergis Softwire 11.4.0
When a valid credential is presented to a reader, no access is granted and no Access granted or Access denied events are recorded in Security Center. However, you might get other events such as Door opened and Door closed.
Mercury integration with Synergis™ Softwire 11.4.0 or Synergis™ Cloud Link 2.1.0.
Bug introduced in Synergis Softwire 11.4.0.
Contact the Genetec™ Technical Assistance Center (GTAC) for further assistance.
This issue is resolved in Synergis Softwire 11.4.1 and Synergis Cloud Link 2.1.1.