[KBA-79144] Doors controlled by Mercury Controllers deny access when "No ACR without door" option is enabled in Synergis Softwire 11.4.0 - When a valid credential is presented to a reader, no access is granted and no Access granted or Access denied events are recorded in Security Center. However, you might get other events such as Door opened and Door closed. - Mercury integration with Synergis™ Softwire 11.4.0 or Synergis™ Cloud Link 2.1.0

Product
Synergis Softwire
Internal reference number
3399380
Content type
KB articles
Version
11.4
Language
English
Last updated
2023-04-19

[KBA-79144] Doors controlled by Mercury Controllers deny access when "No ACR without door" option is enabled in Synergis Softwire 11.4.0

When a valid credential is presented to a reader, no access is granted and no Access granted or Access denied events are recorded in Security Center. However, you might get other events such as Door opened and Door closed.

Applies to

Mercury integration with Synergis™ Softwire 11.4.0 or Synergis™ Cloud Link 2.1.0.

Cause

Bug introduced in Synergis Softwire 11.4.0.

Workaround

Contact the Genetec™ Technical Assistance Center (GTAC) for further assistance.

Status

This issue is resolved in Synergis Softwire 11.4.1 and Synergis Cloud Link 2.1.1.