[KBA-79148] PTZ stops working on units added under the Generic Plus extension after upgrading to Security Center 5.11.x.x - Security Center 5.11.x.x with camera driver pack 11.2.0

Applies to
Security Center 5.11.x.x with camera driver pack 11.2.0
Last updated
2023-04-20
Internal reference number
3412654
Content type
KB articles
Language
English
Product
Security Center
Version
5.11
Category
KB articles

[KBA-79148] PTZ stops working on units added under the Generic Plus extension after upgrading to Security Center 5.11.x.x

After upgrading to Security Center 5.11.x.x with camera driver pack 11.2.0, PTZ functionality is lost on units added under the Generic Plus extension.

To verify if this applies, go to Archiver > Extensions and confirm if the Generic Plus extension is listed as Used.
The Extensions tab showing extensions that are installed and being used.

Applies to

Security Center 5.11.x.x with camera driver pack 11.2.0

Cause

A coding issue.

Workaround

Do one of the following:

  • Obtain the hotfix for Security Center camera driver pack 11.2.0 (HF3413778) by contacting the Genetec™ Technical Assistance Center (GTAC).
  • In Archiver > Extensions > Generic Plus > Advanced settings, set PtzMinimumDelay to 0 and restart the Archiver role.The Advanced settings window, with the PtzMinimumDelay setting highlighted.

Status

This issue will be resolved in Security Center camera driver pack 11.2.2.