[KBA-79148] PTZ stops working on units added under the Generic Plus extension after upgrading to Security Center 5.11.x.x
After upgrading to Security Center 5.11.x.x with camera driver pack 11.2.0, PTZ functionality is lost on units added under the Generic Plus extension.
To verify if this applies, go to Used.and confirm if the Generic Plus extension is listed as
Security Center 5.11.x.x with camera driver pack 11.2.0
A coding issue.
Do one of the following:
- Obtain the hotfix for Security Center camera driver pack 11.2.0 (HF3413778) by contacting the Genetec™ Technical Assistance Center (GTAC).
- In PtzMinimumDelay to 0 and restart the Archiver role. , set
This issue will be resolved in Security Center camera driver pack 11.2.2.