[KBA-79152] Cannot enroll a Synergis IX unit with a space in its name - When enrolling a Synergis™ IX unit with a space in its name on a Synergis™ appliance that is running Synergis™ Softwire 11.4.2 or Synergis™ Cloud Link 3.0.0, an error occurs. - Synergis™ Softwire 11.4.2 | Synergis™ Cloud Link 3.0.0

Product
Synergis Softwire
Internal reference number
3416505 | 3469449
Content type
KB articles
Version
11.4
Language
English
Last updated
2023-07-17

[KBA-79152] Cannot enroll a Synergis IX unit with a space in its name

When enrolling a Synergis™ IX unit with a space in its name on a Synergis™ appliance that is running Synergis™ Softwire 11.4.2 or Synergis™ Cloud Link 3.0.0, an error occurs.

Depending on where you try enrolling a Synergis IX unit with a space in its name, the following occurs:
  • In Config Tool, you get an error.
    The Hardware page of Config Tool showing an error dialog box.
  • In the Synergis™ Appliance Portal, nothing happens.

After upgrading to Synergis Softwire 11.4.2 or Synergis Cloud Link 3.0.0, previously enrolled Synergis IX units that have a space in their name remain online and functional. However, there is a Forbidden: Access denied. error message on the Hardware page of the Synergis Appliance Portal.

Applies to

Synergis Softwire 11.4.2 and Synergis Cloud Link 3.0.0

Cause

A code defect.

Workaround

Depending on when the Synergis IX unit is enrolled, the workaround for this issue changes:
  • Synergis IX units enrolled on a Synergis appliance running Synergis Softwire 11.4.2 or Synergis Cloud Link 3.0.0: Remove any spaces from the unit’s name.
  • Synergis IX units enrolled on a Synergis appliance before upgrading to Synergis Softwire 11.4.2 or Synergis Cloud Link 3.0.0: A hotfix will be released to resolve the issue.

Status

This issue will be resolved in Synergis Softwire 11.5.0 and Synergis Cloud Link 3.1.0.