[KBA-79154] New SharpV G3 not sending reads to Security Center
A new SharpV G3 unit connects to Security Center, but does not send any reads to the ALPR Manager.
SharpV G3 units with build SharpV OS 18.104.22.1688
Some units were produced with an incorrect configuration. This causes the SharpV to drop the read before sending it to the server.
Log on to the Sharp Portal. Change the Offline stored reads retention time to a random value, then change it back to 0. For more information, see Configuring the retention time for license plate reads in the Sharp Portal.
NOTE: We highly recommend that you upgrade to build 22.214.171.124 instead of using the workaround. The new SharpV OS can be downloaded from GTAP.
This issue is resolved in SharpV OS 126.96.36.199.