[KBA-79154] New SharpV G3 not sending reads to Security Center - A new SharpV G3 unit connects to Security Center, but does not send any reads to the ALPR Manager. - SharpV G3 units with build SharpV OS 14.2.0.638

Product
SharpV
Internal reference number
3389799
Content type
KB articles
Version
14.2
Language
English
Last updated
2023-05-18

[KBA-79154] New SharpV G3 not sending reads to Security Center

A new SharpV G3 unit connects to Security Center, but does not send any reads to the ALPR Manager.

Applies to

SharpV G3 units with build SharpV OS 14.2.0.638

Cause

Some units were produced with an incorrect configuration. This causes the SharpV to drop the read before sending it to the server.

Workaround

Log on to the Sharp Portal. Change the Offline stored reads retention time to a random value, then change it back to 0. For more information, see Configuring the retention time for license plate reads in the Sharp Portal.

NOTE: We highly recommend that you upgrade to build 14.2.1.13 instead of using the workaround. The new SharpV OS can be downloaded from GTAP.

https://downloadcenter.genetec.com/products/AutoVu/Sharp/14.2/14.2.1/AutoVu.SharpVG3.SharpOS_14.2.1.13.gpack

Status

This issue is resolved in SharpV OS 14.2.1.13.