[KBA-79155] Access Manager role fails to connect to the database
After upgrading to Security Center 22.214.171.124 or later, the Database status of the Access Manager role remains Not connected.
Security Center 126.96.36.199 - 188.8.131.52 and 184.108.40.206 - 220.127.116.11
- access rules
To check if your database is affected, open SQL Server Management Studio and execute the following query on the Directory database:
select * from [dbo].[Entity] WHERE ([Name] is NULL OR [Name] = '') AND [Type] in (7,9,11,24)
If the Name field is blank, contact the Genetec™ Technical Assistance Center (GTAC).
This issue is resolved in Security Center 18.104.22.168 and 22.214.171.124.