[KBA-79157] Synergis IX not receiving events if the door and reader expander names are too long - The Synergis™ IX unit stops receiving any events if the combined length of the door name and reader expander name exceeds 25 characters. - Synergis™ IX

Product
Synergis IX
Internal reference number
3418379
Content type
KB articles
Language
English
Last updated
2023-07-18

[KBA-79157] Synergis IX not receiving events if the door and reader expander names are too long

The Synergis™ IX unit stops receiving any events if the combined length of the door name and reader expander name exceeds 25 characters.

Applies to

All Synergis IX firmware.

Cause

A code defect.

Workaround

Change the door name and the reader expander name so their combined length does not exceed 25 characters.

Status

This issue will be resolved in a future Synergis IX firmware.