[KBA-79157] Synergis IX not receiving events if the door and reader expander names are too long
The Synergis™ IX unit stops receiving any events if the combined length of the door name and reader expander name exceeds 25 characters.
All Synergis IX firmware.
A code defect.
Change the door name and the reader expander name so their combined length does not exceed 25 characters.
This issue will be resolved in a future Synergis IX firmware.