[KBA-79158] Directory database not connecting due to backup failure in Security Center 5.11.3.0 - 5.11.3.2
The Directory database does not connect and the Directory does not start because a backup of the Directory database failed without warning.
When a Directory database backup fails, a notification appears in Server Admin and provides you with the option to back up manually or skip the backup and continue. Because of a bug, this notification does not appear, and the Directory cannot restart.
- Open the GeneralSetting.gconfig file.
The file is found in C:\Program Files (x86)\Genetec Security Center 5.11\ConfigurationFiles.
- Check if there are extra attributes following
<StartupInformation UpgradeDatabase="true"
:
If so, the Directory database failed to back up, and you can apply the workaround provided below.
Applies to
Security Center 5.11.3.0 - 5.11.3.2
Cause
Coding issue.
Workaround
- Stop all Security Center services.
- Back up the GeneralSetting.gconfig file by copying it
to another folder.
The file is found in C:\Program Files (x86)\Genetec Security Center 5.11\ConfigurationFiles.
- In the search box of the Windows taskbar, enter Notepad.
- In the search result, right-click Notepad and click Run as administrator.
- In Notepad, click File > Open and select the GeneralSetting.gconfig file.
- In the file, remove the attributes following
<StartupInformation UpgradeDatabase="true"
.The line of code should look like this: - Save and close the file.
- Start the Security Center services.
Status
This issue will be resolved in Security Center 5.11.3.3.