[KBA-79158] Directory database not connecting due to backup failure in Security Center 5.11.3.0 - 5.11.3.2 - The Directory database does not connect and the Directory does not start because a backup of the Directory database failed without warning. - Security Center 5.11.3.0 - 5.11.3.2

Product
Security Center
Internal reference number
3466881
Content type
KB articles
Version
5.11
Language
English
Last updated
2023-07-26

[KBA-79158] Directory database not connecting due to backup failure in Security Center 5.11.3.0 - 5.11.3.2

The Directory database does not connect and the Directory does not start because a backup of the Directory database failed without warning.

When a Directory database backup fails, a notification appears in Server Admin and provides you with the option to back up manually or skip the backup and continue. Because of a bug, this notification does not appear, and the Directory cannot restart.

To verify if your issue is related to this bug, do the following:
  1. Open the GeneralSetting.gconfig file.

    The file is found in C:\Program Files (x86)\Genetec Security Center 5.11\ConfigurationFiles.

  2. Check if there are extra attributes following<StartupInformation UpgradeDatabase="true":
    A configuration file open in notepad with an incorrect line of code highlighted.

If so, the Directory database failed to back up, and you can apply the workaround provided below.

Applies to

Security Center 5.11.3.0 - 5.11.3.2

Cause

Coding issue.

Workaround

  1. Stop all Security Center services.
  2. Back up the GeneralSetting.gconfig file by copying it to another folder.

    The file is found in C:\Program Files (x86)\Genetec Security Center 5.11\ConfigurationFiles.

  3. In the search box of the Windows taskbar, enter Notepad.
  4. In the search result, right-click Notepad and click Run as administrator.
  5. In Notepad, click File > Open and select the GeneralSetting.gconfig file.
  6. In the file, remove the attributes following <StartupInformation UpgradeDatabase="true".
    The line of code should look like this:
    Notepad with a correct line of code highlighted.
  7. Save and close the file.
  8. Start the Security Center services.
NOTE: If you require assistance applying the workaround, contact the Genetec™ Technical Assistance Center (GTAC).

Status

This issue will be resolved in Security Center 5.11.3.3.