[KBA-79163] Axis Powered by Genetec A1210: No voltage from output relay or auxiliary output - Axis Powered by Genetec A1210 connected to certain Type 2 Class 4 PoE+ switches are getting no voltage from the output relay or auxiliary output. - Axis Powered by Genetec A1210

Product
Axis Powered by Genetec
Internal reference number
3476823
Content type
KB articles
Language
English
Last updated
2024-02-20

[KBA-79163] Axis Powered by Genetec A1210: No voltage from output relay or auxiliary output

Axis Powered by Genetec A1210 connected to certain Type 2 Class 4 PoE+ switches are getting no voltage from the output relay or auxiliary output.

Applies to

Axis Powered by Genetec A1210

Cause

Certain PoE+ switches provide a lower Watt value, so the unit does not detect the switch as being class 4. This problem only affects A1210 units. A1610 units are not affected.

Workaround

None.

Status

This issue resolved in Axis Powered by Genetec A1210 firmware 11.8.0.2. Do the following:

  1. Upgrade to firmware version 11.8.0.2 for Axis A1210.
  2. After the upgrade, open the unit web page, go Access Control > Alarms > Device settings, and then turn on the PoE power override option.
NOTE: It is possible that a reboot might revert this setting back to off. To re-enable the setting, repeat the previously mentioned steps. This behavior will be corrected in a future A1210 firmware version.
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