[KBA-79071] Zone issues following an Access Manager restart - Security Center 5.9.3

series
Security Center 5.9.3
revised_modified
2021-03-17
TFSnum
2740963

[KBA-79071] Zone issues following an Access Manager restart

This article explains why zones fail to be disarmed, and event-to-actions that depend on an I/O zone state might not get triggered after the Access Manager restarts.

Symptoms

This issue affects all Security Center 5.9.3 SaaS customers. Following an Access Manager restart, you might notice the following:
  1. The event-to-actions related to zones do not get triggered due to the zone being in an unknown state.
  2. Disarmed zones revert to being armed and cannot be disarmed from Security Desk.

Cause

A coding error.

Workaround

  1. Perform a system reboot on the Synergis™ Cloud Link.
  2. Set the zone to maintenance mode and revert it to a normal state.

Status

The fix will be included in Security Center 5.10.1.