[KBA-78603] Global cardholders are removed from local cardholder groups and might be missing from host and guest sites - Security Center 5.7 SR1

series
Security Center 5.7 SR1
revised_modified
2018-01-05

[KBA-78603] Global cardholders are removed from local cardholder groups and might be missing from host and guest sites

This article explains why global cardholders have been removed from local groups and why some cardholders are missing from both guest and host sites.

Summary

Global cardholders might have been removed from local groups. Some cardholders might be missing from both guest and host sites.

Symptoms

Multiple cardholders have been removed from their local groups. If you run an Audit Trail report, multiple messages are displayed, such as:

User X is no longer member of Group Z (where the Initiator is the Service User).

Cause

If you add global cardholders to a local cardholder group on the guest site following a full synchronization, the global cardholders are removed from all local cardholder groups.

A full synchronization can occur if:

  • A scheduled task is configured to synchronize the role.
  • You click Synchronize.
  • The connection between the Global Cardholder Synchronizer role and the host system is lost due to a network issue. Upon reconnection, a full synchronization occurs.

Workaround

To obtain a hotfix for Security Center 5.7 SR1 (HF 1410476), contact the Genetec™ Technical Assistance Center.

Status

The issue will be resolved in Security Center 5.7 SR2.