[KBA-79074] “Archiver role lost connection to unit control service” warning when Axis serial PTZ is enabled - Security Center 5.10 | Axis

series
Security Center 5.10 | Axis
revised_modified
2021-04-08

[KBA-79074] “Archiver role lost connection to unit control service” warning when Axis serial PTZ is enabled

This article explains why the Archiver role loses connection to unit control service when Axis serial PTZ is enabled.

Symptoms

Cameras go offline and the Archiver shows a warning: “Archiver Role lost connection to unit control service” in the system where Axis encoder with serial PTZ capability is added, and PTZ is turned ON.

Cause

A coding issue.

Workaround

  1. In the Config Tool, go to Video > Archiver, and choose the camera unit.
  2. In the camera's Hardware tab, turn OFF the PTZ button.
  3. Click Apply.

Status

The issue will be fixed in Security Center 5.10.1.