If the state of the video unit does not change from Waiting for connection to
Connected when adding your Axis video unit in Stratocast™, you
can restore your video unit’s server settings.
Before you begin
If troubleshooting your video unit, make sure that the required ports are open, and
o the following:
- Ping the Axis dispatch servers from your Axis video unit.
- Check the default gateway of your Axis video unit.
- Check the DNS server addresses of your Axis video unit.
- Check the server settings of your Axis video unit.
Procedure
-
Open the video unit’s web page and log on. You must be
connected to your client's network to be able to access the video unit's web
page.
IMPORTANT: For the duration that your video
unit is enrolled in Stratocast™, use your video unit's owner
authentication key (OAK) as the password to log on to your video unit's Axis
web page. If your OAK contains hyphens, omit them when entering your
password.
-
Click .
-
In the Maintain Server field, click
Restore to reset all parameters to the
original factory settings.
Your video unit’s server settings are restored.
-
If using static IP, click and re-enter the DNS addresses.
After you finish
If troubleshooting your video unit, try adding your video unit again. If you still
cannot add your Axis video unit, contact
Stratocast™ support.