If you are performing a troubleshooting procedure related to your video unit and you
require assistance, you can download the server report for your Axis video unit and then
send it to Stratocast™ support.
What you should know
A server report is available for each of your Axis video units. This report
contains information about the Axis server, firmware version, and a list of current
settings. Before requesting assistance from
Stratocast™ support, it is recommended to always
download a valid server report.
Procedure
-
Open the video unit’s web page and log on. You must be
connected to your client's network to be able to access the video unit's web
page.
IMPORTANT: For the duration that your video
unit is enrolled in Stratocast™, use your video unit's owner
authentication key (OAK) as the password to log on to your video unit's Axis
web page. If your OAK contains hyphens, omit them when entering your
password.
-
Click .
-
Click Download Server Report.
A ZIP file that contains the server report is generated.
After you finish
Extract the contents of the ZIP file. If you require assistance for troubleshooting
purposes, you can send the extracted file to
Stratocast™
support.