If the state of the video unit does not change from Waiting for connection to
Connected when adding your Axis video unit in Stratocast™, you
can check your video unit’s default gateway.
Before you begin
If troubleshooting your video unit, make sure that the required ports are open and
that you have tried pinging the Axis dispatch servers from your Axis video
unit.
Procedure
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Open the video unit’s web page and log on. You must be
connected to your client's network to be able to access the video unit's web
page.
IMPORTANT: For the duration that your video
unit is enrolled in Stratocast™, use your video unit's owner
authentication key (OAK) as the password to log on to your video unit's Axis
web page. If your OAK contains hyphens, omit them when entering your
password.
-
Click .
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In the IPv4 Address Configuration group,
make sure that the Default router field
contains a valid IP address.
-
If the IP address is not correct, enter the correct address and then save your
changes.
After you finish
If troubleshooting your video unit, check the DNS server addresses of your Axis
video unit.