To notify you about the status of your cameras, Stratocast™ sends email notifications when a fault condition or event has been detected or resolved. To help you troubleshoot email notification issues, learn about the possible causes and solutions.
Camera Disconnected
Description of cause: A camera is unreachable. An email notification is sent when Stratocast™ detects that a camera is unreachable for 10 minutes.
Solution:
- Check if you have network connectivity.
- Check if the camera is capturing video.
- Check if the camera is powered on.
- Ping the Axis dispatch servers.
- Reset the camera by unplugging the power cable and then powering on the camera.
Camera reconnected
Description of cause: An email notification is sent when a camera, that was previously unreachable, reconnects to Stratocast™.
Solution:
If you receive this email notification, log on to Stratocast™ and make sure that the camera is working properly.
Motion detected on camera
Description of cause:
This email notification is sent each time the camera detects motion.
Solution:
You can modify the camera's motion detection settings if you keep receiving false or inaccurate motion detected notifications.
Watch this video to learn more. Click the Captions icon (CC) to turn on video captions in one of the available languages.