Sometimes a programming station does not detect a key - Medeco XT 3.0

Medeco XT Intelligent Key Plugin Guide 3.0

Applies to
Medeco XT 3.0
Last updated
2021-06-11
Content type
Guides > Plugin and extension guides
Language
English
Product
Medeco XT
Version
3.0

Your access control deployment contains multiple generations of keys (G2 and G3). You notice that sometimes, when you insert a key in the programming station, nothing happens. The key is not detected, nor do you receive an error message.

Symptom

  1. You insert a G2 key in the programming station. The station programs the key as expected.
  2. You insert a G3 key in the station. Nothing happens.
  3. You restart the Genetecâ„¢ Medeco XT Key Programmer service, and then insert the G3 key. The station programs the G3 key as expected.
  4. You immediately insert a G2 key in the station, but nothing happens.

Cause

Some older programming stations can only program keys from the same generation (G2, G3) during a single session. These stations fail to consistently detect keys from different generations.

Solution

  • Contact your Medeco distributor to report the issue and to replace your Medeco programming station with a more recent unit.

Workaround

If you launch Key Programmer, insert a key in the programming station, and nothing happens after 60 seconds, do the following:

  1. Remove the key from the programming station.
  2. Restart the Key Programmer service:
    • On the Windows task bar, show hidden icons, right-click the Key Programmer icon and click Exit.
  3. Start Key Programmer.
  4. Insert the key in the programming station.

    Key Programmer shows a progress bar while the key is being programmed.