[KBA-76690] Message Decoding Stream appears when using multiple-tile layouts to stream video in Security Desk - Security Center 5.5 - 5.6

series
Security Center 5.5 - 5.6
revised_modified
2017-05-18

[KBA-76690] Message Decoding Stream appears when using multiple-tile layouts to stream video in Security Desk

This article explains why Security Desk might fail to play live video, instead displaying the message Decoding Stream when using a layout that has multiple tiles.

Symptoms

In Security Desk, when streaming live video using a layout that has multiple tiles, the message Decoding Stream appears on the affected tiles.

Cause

A change in the code.

Workaround

None

Status

This issue is resolved in the following versions:
  • Security Center 5.5 SR5 CU5 and later.
  • Security Center 5.6 SR1 CU1 and later.