If users cannot register to Sipelia™ Server from Security Desk, you should verify that the VoIP properties are properly set for those users.
Registration issues typically occur when Security Desk can connect to the Sipelia™ Server but SIP extensions or passwords are not configured properly.
What you should know
- Log on to Security Center with Config Tool.
- Open the Security task, and then select the user entity involved in the connection issue.
- In the VoIP page, make sure that the SIP extension and Password properties have been configured with the proper values.