If you are unable to add a new intercom entity because you exceeded the number of installed licenses, and the Security Desk and Config Tool license information shows that the license is still available, you need to synchronize the license count between the Security Center Directory and the Sipelia™ plugin.
What you should know
- Make sure that you do not exceed the number of installed standard and advanced licenses.
- Restart the Sipelia™ plugin.
- Restart the Security Center applications (Security Desk and Config Tool).