[KBA-00833] Samsung SNP-5200 unit goes offline when using PTZ functions in Omnicast™ - Omnicast™ 4.7 - 4.8

series
Omnicast™ 4.7 - 4.8
revised_modified
2012-02-03

[KBA-00833] Samsung SNP-5200 unit goes offline when using PTZ functions in Omnicast™

This article explains why Samsung SNP-5200 units go offline when you use the PTZ in Omnicast™.

Symptoms

When using the PTZ functions (pan, tilt, zoom) on a Samsung SNP-5200, the unit goes offline and comes back after a few seconds.

Cause

A communication error between Omnicast™ and Samsung firmware version 1.02_110427.

Workaround

None.

Status

To resolve this issue, upgrade the unit firmware to version 1.04_110825 or later. You can acquire the firmware from our Supported Device List.