[KBA-01035] Sony PTZ camera spins continuously in Omnicast™ - Omnicast™ 4.6 - 4.8

series
Omnicast™ 4.6 - 4.8
revised_modified
2012-09-17

[KBA-01035] Sony PTZ camera spins continuously in Omnicast™

This article explains why Sony PTZ cameras might spin endlessly after being controlled in Omnicast™.

Symptoms

After controlling a Sony PTZ camera using either Live Viewer or Config Tool, the camera begins a 360 degree spin that the user cannot stop. The only way to end the spin is to reboot the unit.

Cause

There is a communication issue between the camera and the Live Viewer or Config Tool application.

Workaround

None.

Status

A hot fix is available for Omnicast™ 4.6 SR1 (HF1213). Contact the Genetec™ Technical Assistance Center to obtain it.

The issue is fixed in Omnicast™ 4.8 SR1 HIP1