[KBA-78987] PTZ control stops working for Bosch IP cameras - Security Center 5.8 GA

series
Security Center 5.8 GA
revised_modified
2019-05-31
TFSnum
2210870

[KBA-78987] PTZ control stops working for Bosch IP cameras

This article explains why PTZ control might stop working for Bosch IP cameras in Security Center.

Applies to: Security Center 5.8 GA

Symptoms

After the Archiver role, the Genetecâ„¢ Server service, or the GenetecVideoUnitControl32.exe process restarts, PTZ control stops working for your Bosch IP cameras.

Cause

A coding issue.

Workaround

Contact the Genetecâ„¢ Technical Assistance Center (GTAC).

Status

This issue will be fixed in Security Center 5.8 SR1.