[KBA-78963] Edge playback video not appearing in Security Desk - Security Center 5.7 SR4

series
Security Center 5.7 SR4
revised_modified
2018-11-19

[KBA-78963] Edge playback video not appearing in Security Desk

This article explains why you might not see edge playback results for some video units in Security Desk in Security Center 5.7 SR4.

Symptoms

If a unit has video recorded on the edge and then loses and regains connection with the Archiver role, the video recordings no longer appear in Security Center for edge playback.

Cause

A coding issue.

Workaround

Deactivate and then reactivate the Archiver role.

Status

This issue is fixed in Security Center 5.7 SR5. If you have further questions about this issue, contact GTAC at https://gtap.genetec.com.