[KBA-78955] Pelco encoders connected in a daisy-chain cause packet loss and video tearing in Security Center - Security Center | Pelco

series
Security Center | Pelco
revised_modified
2018-09-27

[KBA-78955] Pelco encoders connected in a daisy-chain cause packet loss and video tearing in Security Center

This article explains why video tearing and packet loss might occur when connecting Pelco encoders in a daisy-chain. This issue affects the NET5404 encoder and may affect other models that support a daisy-chain connection.

Symptoms

You see packet loss and video tearing in cameras connected to encoders in an IP daisy-chain.

Cause

The layer 2 switch integrated to the encoders might get overloaded with certain bitrate configurations.

Workaround

Do one of the following:
  • Connect each encoder directly to the network.
  • Lower the bitrate configuration of the streams.