Troubleshooting "Not enough bandwidth" errors in Security Center - Security Center 5.6

Security Center User Guide 5.6

series
Security Center 5.6
revised_modified
2019-10-09

If you receive a Not enough bandwidth error message while viewing video or when requesting a video stream in Security Center, you can try to resolve the issue.

What you should know

The Not enough bandwidth message appears when a maximum bandwidth limit is set for a redirector server from Config Tool, or specifically set for the redirected live or playback streams, and the video streams coming from the remote site have exceeded the bandwidth limit. You can receive the error message for one of two reasons:
  • You are requesting a new live or playback video stream, but the bandwidth limit is exceeded.
  • You are viewing video when the bandwidth limit is reached and a user with a higher user level (Security Center) requests a stream. If you have the lowest user level of all the users who are viewing redirected video streams from that redirector, or if you all have the same user level but you were the last user to request a video stream, then you lose your video stream connection.

Procedure

  • If you were not aware that there was limited bandwidth on your network and you think this is incorrect, you can ask your administrator to confirm whether your network configuration is supposed to have limited bandwidth.
  • If you often lose your video stream connection and receive the Not enough bandwidth error because another user is requesting a stream, you can ask your administrator if they can give you a higher user level.