To view exported video files in Security Desk or the Genetec™ Video Player that are encrypted (GEK files), you must decrypt them.
If you try to open a GEK file from the Vault tool or from Windows file explorer, you are required to enter a password before viewing the video.
What you should know
From the home page, do one of the following:
- Click .
- Open the Video file explorer task, and select the folder that contains the encrypted GEK video file.
- Navigate to the folder that contains the encrypted GEK video file, and select it from the report pane.
- Select the encrypted video file, and click Decrypt file ().
- In the Encryption key field, type the password that was specified when the file was encrypted or exported, and then click Decrypt.
The video file is converted into a G64 or G64xfile. The video file can now be viewed in a Security Desk tile or the Genetec™ Video Player.