[KBA-01356] Keypad PIN does not work with Synergis™ Master Controller - Synergis™ Master Controller 2.1 GA

series
Synergis™ Master Controller 2.1 GA
revised_modified
2014-06-03

[KBA-01356] Keypad PIN does not work with Synergis™ Master Controller

This article explains why correctly entered PINs on a keypad controlled by a Synergis™ Master Controller (SMC) are refused access.

Symptoms

Despite entering the correct PIN on a keypad controlled by Synergis™ Master Controller (SMC), you are denied access. An investigation reveals that someone had previously entered digits on the keypad.

Cause

Instead of clearing previously entered digits after a specific timeout period, the keypad keeps all previously entered digits in its memory indefinitely.

Workaround

Pressing the Pound key (#) before inputting a PIN clears the digits kept in the reader.

Status

A hotfix is available for SMC 2.1 GA (HF170350 or later). Contact the Genetec™ Technical Assistance Center to obtain it.

This issue is resolved in SMC 2.2 GA.