[KBA-01120] Video Displayed in Incorrect Tiles After Hardware Matrix Fails Over - Omnicastâ„¢ 4.8

series
Omnicastâ„¢ 4.8
revised_modified
2013-04-25

[KBA-01120] Video Displayed in Incorrect Tiles After Hardware Matrix Fails Over

This article explains why video streams displayed in the Live Viewer change tiles after a hardware matrix fails over to a different virtual matrix.

Symptoms

After a hardware matrix fails over to a backup virtual matrix, video in the Live Viewer is displayed within the wrong tiles.

Example: Camera 1 was displayed in tile 1 prior to the hardware matrix failing over. After the failover, camera 1 is displayed in tile 4.

Cause

Video stream mapping descriptions are not pushed to the Virtual Matrix properly.

Workaround

Manually move the video streams to their appropriate tiles after the failover occurs.

Status

A hotfix is available for Omnicast 4.8 SR3 (HF104774). Please contact the Genetec Technical Assistance Center in order to obtain it.

This issue is resolved in Omnicast 4.8 SR4.