[KBA-01120] Video Displayed in Incorrect Tiles After Hardware Matrix Fails Over
This article explains why video streams displayed in the Live Viewer change tiles after a hardware matrix fails over to a different virtual matrix.
After a hardware matrix fails over to a backup virtual matrix, video in the Live Viewer is displayed within the wrong tiles.Example: Camera 1 was displayed in tile 1 prior to the hardware matrix failing over. After the failover, camera 1 is displayed in tile 4.
Video stream mapping descriptions are not pushed to the Virtual Matrix properly.
Manually move the video streams to their appropriate tiles after the failover occurs.
A hotfix is available for Omnicast 4.8 SR3 (HF104774). Please contact the Genetec Technical Assistance Center in order to obtain it.This issue is resolved in Omnicast 4.8 SR4.