[KBA-78965] Incorrect video orientation after configuring image rotation in Security Center - Security Center 5.7 SR1 and later

series
Security Center 5.7 SR1 and later
revised_modified
2019-01-08

[KBA-78965] Incorrect video orientation after configuring image rotation in Security Center

This article explains why a video might display in an incorrect orientation after you configure image rotation in Config Tool.

Symptoms

After configuring the Image rotation setting for a camera in Config Tool, the orientation of the video does not display as expected.

Cause

The hardware and software image rotation settings have both been configured for the camera in Config Tool, and these settings cannot be used in combination.
NOTE: This issue only occurs with cameras that support hardware image rotation in Security Center.

Workaround

Configure the video orientation using only one of the rotation settings. If you have already configured both the hardware and software rotation settings, do the following:
  1. Set the Video rotation and Image rotation settings back to the default value (0), and click Apply.
  2. Configure the video orientation using only one of the rotation settings.