Unable to establish communication with the Sipelia™ Server - Sipelia™ 2.11

Sipelia™ User Guide 2.11
Applies to
Sipelia™ 2.11
Last updated
2022-01-10
Content type
Guides > User guides
Language
English
Product
Sipelia™
Version
2.11

When adding a SIP intercom in Config Tool, the error message Unable to establish communication with the server is displayed.

What you should know

This error typically occurs when there is a connection issue with the configuration service between Config Tool and Sipelia™ Server.

Procedure

  1. Log on to Security Center with Config Tool.
  2. Select the Sipelia™ plugin role, and then click General.
  3. Make sure that Configuration service port is set to the proper value.
  4. Make sure that this port is not being blocked anywhere on the network.