To ensure that Sipelia™ works properly, the ports used by Sipelia™ Server modules must be open and redirected for firewall purposes.
IMPORTANT: When configuring ports,
ensure that the ports are open and that they are not being used by another
application on the same workstation. For example, if Sipelia™ Server is installed on the same machine
that hosts the Genetec™
Server, you
cannot use a port that is already used by Security Center or another application.
| Sipelia™ Server component | Default port number | Protocol | Description |
|---|---|---|---|
| Sipelia™ Server: SIP port | 5060 | UDP (SIP) | The port used to enable the SIP protocol on Sipelia™ Server. The SIP port is the basis of all SIP communication in Sipelia™. The default value is 5060. Every SIP endpoint, such as softphones and SIP intercoms, that needs to connect to the Sipelia™ Server must have this port value in their respective configurations. |
| SIP trunks: SIP port | 5060 | UDP (SIP) | The port used by the SIP trunk to communicate with the
Synergis™ Server. Because SIP trunks
are SIP servers, the default value is 5060. SIP trunks are needed if you have a device that is connected to an external IP PBX, and you want to connect this device to Sipelia™. |
| System communication port | 5060 | TCP | The port used by Sipelia™ for SIP
communication over TCP. Every SIP endpoint that needs to connect to the
Sipelia™ Server using TCP must have
this value in their configuration. TCP for SIP communication is disabled by default. |
| Configuration service port | 8201 | TCP | The port that Config Tool uses to communicate configuration settings with the Synergis™ Server. The default value is 8201. If there are issues with this port number, you can enter another applicable value. |
| SIP secure port | 5061 | TLS | The port that Sipelia™ uses for
secure connections. You must enable TLS
in Config Tool to display the secure port. You will be able to use a softphone
or an intercom to connect to your SIP server in TLS. NOTE: The SIP device must
trust the Server Admin certificate.
|
| Session transfer port | 8202 | TCP | The port that Synergis™ Server uses to download recordings of call sessions to the Call report task in Security Desk. The default value is 8202. If there are issues with this port number, you can enter another applicable value. |
| Sipelia™ Server UDP port range | 20000 - 20500 | UDP (RTP) | The port range for the User Diagram Protocol (UDP). The UDP
ports are used by the different SIP clients to send and receive communication data.
The default range is from 20000 to
20500. It is recommended to keep the default settings, and to
change them only if Sipelia logs any port-related issues about making or receiving
calls with Security Desk. The UDP port range used by Sipelia™ Server is set with the MinimumPortRange and MaximumPortRange properties found in C:\ProgramData\Genetec Sipelia\SipServer\SipServer.config. |