[KBA-78620] Global Cardholder Synchronizer role disconnects in Security Center 5.7 SR1 - Security Center 5.7 SR1

series
Security Center 5.7 SR1
revised_modified
2018-01-12

[KBA-78620] Global Cardholder Synchronizer role disconnects in Security Center 5.7 SR1

This article explains why the Global Cardholder Synchronizer role might continuously disconnect in Security Center 5.7 SR1, and how to solve this issue.

Symptoms

The Global Cardholder Synchronizer (GCS) role is shown as being disconnected. If you deactivate and reactivate the role, it connects but then disconnects again shortly after. You might also observe that the license count for the GCS role increases.

Cause

If the GCS is having connectivity issues due to network problems, the Directory might not properly respond to the disconnections, meaning that the license count does not decrease when a GCS role disconnects. However, every time the GCS role reconnects, the license count increases.

Workaround

To obtain a hotfix for Security Center 5.7 SR1 (HF 1410476), contact the Genetecâ„¢ Technical Assistance Center.

Status

This issue will be resolved in Security Center 5.7 SR2.